Who We Are

Employment Application

Title:               Client Service Specialist
Reports To:    Program Administrator

Introduction  

Heartland Hope Mission (HHM) is a faith-based non-profit corporation that exists to provide food and clothing and promote self sufficiency for people in need.  We are More than a Pantry and want everyone that walks through our doors to know that we love them and that God loves them.

Position Overview: Assist clients at Heartland Hope Mission with applications; provides referrals, and completes reports in a positive and caring manor.

Essential Duties and Responsibilities

The position of Client Service Specialist includes, but is not limited to, the following duties and responsibilities:

·         Greet clients with a smile and let them know that we care about their well being

·         Complete intake and screening to determine needs of clients

·         Provide referrals and SNAP application assistance

·         Maintain databases and client information in an orderly and confidential manner

·         Maintain data accuracy and track services provided

·         Update resource sheets

·         Prepare reports

·         Oversee volunteers

·         Assist with HHM programs

·         Develop rapport with other community agencies and expand referrals

 

Qualifications, Knowledge and Skills

·         Associates Degree in Human Services or related field or equivalent experience  

·         Proficient with PC and comfortable with online databases

·         Proficient typing skills

·         Proficient with Microsoft Office (Word and Excel)

·         Demonstrates excellence in organizational and communication skills

·         Conversational Spanish (preferred)

·         Strong Communication Skills

·         Strong Interpersonal Skills

Client Service Specialist Application
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