AVAILABLE POSITIONS
TITLE Client Service Specialist
REPORTS TO Program Manager
INTRODUCTION
Heartland Hope Mission (HHM) is a faith-based non-profit corporation that exists to provide food and clothing and promote self-sufficiency for people in need. We are “More than a Pantry” and want everyone who walks through our doors to know we love them and God loves them.
POSITION OVERVIEW
We aid Heartland Hope Mission clients in navigating the intake process, reviewing and processing applications, and offering positive and caring follow-up services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The position of Client Service Specialist includes, but is not limited to, the following duties and responsibilities:
– Greet clients with a smile and let them know we care about their well being
– Complete intake and screening to determine needs of clients
– Complete utility assistance applications for Dollar Energy and enroll qualified candidates in the new and expecting parent program
– Provide referrals using the Unite Us platform and provide assistance with SNAP (food stamps) applications
– Maintain databases and client information in an orderly and confidential manner
– Maintain data accuracy and track services provided
– Update resource sheets
– Follow up with clients by providing case management
– Oversee volunteers
– Assist with HHM programs
– Schedule appointments and manage calendars
– General office task
QUALIFICATIONS, KNOWLEDGE, AND SKILLS
– Associates Degree in Human Services or related field or equivalent experience
– Proficient with PC and comfortable with online databases
– Proficient typing skills at 35 wpm
– Proficient with Microsoft Office (Word and Excel)
– Demonstrates excellence in organizational and communication skills
– Conversational Spanish (preferred)
– Strong interpersonal skills
REPALCE WORDING AS NEEDED
Title: Bi-lingual Client Service Specialist I
Full-time & Part-Time
Reports To: Program Manager
Essential duties and responsibilities (Includes but is not limited to):
· Greet clients with a smile and let them know that we care about their well being
· Complete intake and screening to determine needs of clients
· Provide referrals and SNAP (food stamps) application assistance
· Maintain databases and client information in an orderly and confidential manner
· Maintain data accuracy and track services provided
· Maintain databases and client information in an orderly and confidential manner
· Update resource sheets
· Follow up with clients
· Oversee volunteers
· Assist with HHM programs
· Schedule appointments and manage calendars
· General office tasks
Qualifications, Knowledge and Skills
· Associates Degree in Human Services or related field or equivalent experience
· Proficient with PC and comfortable with online databases
· Bi-lingual (English/ Spanish) and must be able to read and write in both languages
· Typing speed of 35 wpm
· Proficient with 10 keystrokes preferred
· Proficient with Microsoft Office (Word and Excel)
· Demonstrates excellence in organizational and communication skills
· Conversational Spanish (preferred)
· Strong interpersonal skills
Title: Maintenance
Full-Time
Reports to: Building Coordinator
Position Overview:
The General Maintenance personnel is responsible for all building, vehicle, and equipment maintenance.
The Maintenance position includes, but is not limited to, the following duties and responsibilities:
• Inspects and identifies equipment or machines in need of repair
• Troubleshoots issues to determine necessary repairs.
• Plans repair work using buildings blueprints or equipment manual as needed.
• Maintains vehicles and schedules maintenance.
• Maintains a list of all systems (HVAC/ water heater etc..) and vehicles with a schedule of what needs done annually (change filters etc.) and schedule maintenance etc.
• Performs general repairs that do not require a specialized technician. Examples may include repairing drywall, painting, and repairing doors and other building fixtures.
• Performs routine maintenance on building systems HVAC etc.
• Cleans and assists with upkeep of the facilities and grounds.
• Orders supplies and materials needed for repairs and maintenance.
• Drive cube trucks and assist with food pickups and deliveries as needed
• Performs other duties as assigned.
Qualifications, Knowledge and Skills
• High school diploma or GED.
• DOT certification (or ability to obtain one)
• Must be able to lift 50lbs
• Good driving record
• Good organizational skills
• Strong interpersonal and communication skills
• Basic computer skills
Salary
• Commensurate with experience and skills